How to make an appointment

Please call our reception on 01522 543943 to book an appointment. Urgent cases are seen on the day. If your condition is non-urgent, you can book a date with a GP up to one week in advance. Appointments with our Nurses can be booked up to 3 months in advance. If you are registered for online access, you are able to book some appointments using this system at the following link https://systmonline.tpp-uk.com/Login?PracticeId=C83626. If you would like to register for online access, you will be required to complete an application form and provide proof of identification at the reception desk. Please ask at reception for further information. You can also book evening and weekend appointments through the extended access scheme.  You will be booked to be seen at a diffent practice provided for on our behal.  Please ask reception for more details.

Role of Reception
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

How do I arrange a home visit
If you need to see a doctor and are too ill to attend the surgery, or are housebound, please try to telephone before 10.30 am.  Only ask for a visit if you really need one and please be aware that you may be asked to give our staff some idea of your symptoms - this information helps the doctors to assess the urgency of the visit. The doctor may wish to speak with you to see if it would be better for you to come to the surgery to be seen immediately. Home visits are normally made in the evening.

What do I do in an emergency
If you need urgent medical advice during surgery hours, please phone the surgery on 01522 543943. Please be prepared to give some information to the receptionist. For urgent medical conditions outside surgery hours call 111 the NHS non-emergency number. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones, for more information visit their website at www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx.  If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111. If English is not your preferred language, there is also a confidential interpreter service, which is available in many languages. Simply mention the language you wish to use when the NHS 111 operator answers your call. Whatever the day or time, if you or someone else experiences severe chest pain, prolonged heavy bleeding or suspected broken bones, go to your nearest accident and emergency or call 999.

Why might it be difficult to get an appointment
The surgery is particularly busy on Mondays and Tuesdays, especially during the winter months. If your appointment is not urgent, you could try to book a pre bookable appointment on a less busy day. These can also be booked online. Please let us know as soon as possible if you can't attend an appointment

How to get a health checkup
Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment.

Same day appointments
We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly. Please phone the surgery at 8.00am for a same day appointment or use the online facility.

SMS Texting Reminders

The Practice will be sending text message reminders. Please ensure you have given us you mobile telephone number and consent and we will use it to send an SMS text message to remind you of your appointment.

Travel

We offer a full range of vaccinations for foreign travel. For all advice and information regarding foreign travel please complete a travel questionnaire (available at receptions) and return it to reception. Once received; you will be able to start your travel vaccinations at least 4-6 weeks before your departure so that most immunisation schedules can be completed. Please note that not all travel vaccinations are free of charge.

Travel Form
Travel Vaccination Fees