Brayford Medical Practice

Brayford Medical Practice

Newland Health Centre, 34 Newland, Lincoln LN1 1XP

Current time is 00:11 - Sorry, we're closed

Appointments

Please call our reception on 01522 543943 to book an appointment or alternatively fill out one of our eConsultation forms online. Urgent cases are seen on the day. If your condition is non-urgent, you can book a date with a GP during that same week. Appointments with our Nurses can be booked up to 3 months in advance.

Online Booking

We currently offering eConsultations for patients that have access to the internet, this will allow you to send questions and requests through to your GP of choice without needing to call in the morning, all requests made will be actioned within the next working day by the GP. You can also book evening appointments through the extended access scheme.  You will be booked to be seen at a different practice provided for on our behalf.  Please ask reception for more details.

If you have any symptoms associated with coronavirus including a new continuous cough and or a high temperature, you are advised to stay at home for 7 days. Do not book a GP appointment or attend your GP practice. If you live with other people, they should also stay at home for at least 14 days, to avoid spreading the infection outside of the home.

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or cannot go online.

For the latest COVID-19 advice please visit www.nhs.uk/coronavirus

 

Help us to help you

Please let us know if you cannot keep an appointment so that it can be offered to someone else.

Missed appointments, or unreasonable requests for urgent appointments and home visits, make it difficult for us to provide a good service to all our patients.

In order to maintain a good service to our patients, if you do not attend 3 or more appointments at this surgery, without informing us that you wish to cancel your appointment, we reserve the right to cancel your registration.

We would always write to you to inform you of this.

 

Missed Appointments

If you are more than 10 minutes late for you appointment you may be asked to re-arrange due to time constraints on clinics especially if already fully booked.

 

Role of Reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

 

What do I do in an emergency

If you need urgent medical advice during surgery hours, please phone the surgery on 01522 543943. Please be prepared to give some information to the receptionist. For urgent medical conditions outside surgery hours call 111 the NHS non-emergency number. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones, for more information visit their website at www.nhs.uk/NHSEngland/AboutNHSservices/Emergencyandurgentcareservices/Pages/NHS-111.aspx.  If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111. If English is not your preferred language, there is also a confidential interpreter service, which is available in many languages. Simply mention the language you wish to use when the NHS 111 operator answers your call. Whatever the day or time, if you or someone else experiences severe chest pain, prolonged heavy bleeding or suspected broken bones, go to your nearest accident and emergency or call 999.

 

Why might it be difficult to get an appointment

The surgery is particularly busy on Mondays and Fridays, especially during the winter months. If your appointment is not urgent, you could try to book a pre bookable appointment on a less busy day. These can also be booked online. Please let us know as soon as possible if you can’t attend an appointment.

 

How to get a health checkup

Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment.

 

Same day appointments

We are a busy practice, and providing some same day appointments makes it easier for you to see a doctor quickly. Please phone the surgery at 8.00am for a same day appointment or use the online facility.

 

SMS Texting Reminders

The Practice will be sending text message reminders. Please ensure you have given us you mobile telephone number and consent and we will use it to send an SMS text message to remind you of your appointment.