Complaints Procedure

As a practice we appreciate all forms of feedback, if in the unfortunate event that you are unhappy with the care and treatment that you or someone else is currently receiving and wish to put forward a complaint there are numerous ways in which you can do this:

Complaints Form

We have a complaints form in the reception area in which you can request and fill out which is then passed onto our practice manager to review and solve any issues raised.

If you are unable to attend the practice to receive the form you are able to send any complaints via email, we ask that you put F.A.O. Practice Manager and Complaint either at the start of the email or as the subject.

The email address to send this to is as follows: LIWCCG.mailbrayfordmedicalpractice@nhs.net

NHS Complaints Advocacy Service

You are also about to use the NHS Complaints Advocacy Service, they have numerous ways in which you can contact them as follows;

Website: www.pohwer.net/in-your-area/where-you-live/lincolnshire

Telephone: 0300 200 0084

Email: pohwer@pohwer.net

They also have a helpful leaflet which patient can view for more advice. NHS Complaints Advocacy.