Feedback – Complaints, Concerns and Compliments

YOUR VIEWS ARE IMPORTANT TO US

As a practice we believe it is important to hear the views of our patients on the services they receive.  We appreciate all forms of feedback the good, the bad and the ugly.  In order to improve our services we gather feedback from a number of sources, for example, the national patient survey and Friends and Family Test.  You can complete the Friends and Family Test on the home page.  We look at the feedback on a regular basis.  This includes doctors, managers, nurses, administrative and reception staff.  We take your comments very seriously to help us improve the way we work.

To send us a compliment, please email us at: LIWCCG.mailbrayfordmedicalpractice@nhs.net

Doctors and staff are always pleased to receive a compliment.  To know that you have received a service that you are happy with makes a difference to both the individual receiving the compliment and the team.

Another way to post your views is by going on the NHS Website https://www.nhs.uk , Care Opinion https://www.careopinion.org.uk

If you have a concern about the services we provide we would also like to hear from you.  Use the email address above to contact us and we will respond within 48hrs.  Please add your phone number as we may like to speak to you to resolve your concern.  Help us to help you before it escalates to a complaint.

If in the unfortunate event that you are unhappy with the care and treatment that you or someone else is currently receiving and wish to put forward a complaint there are numerous ways in which you can do this.  We have a complaint form in the reception area in which you can request and fill out which is then passed on to our complaints manager to review and solve any issues raised.

You can also download this FORM to complete and send it to the email address below.  We ask that you put F.A.O. Complaints Manager in the subject heading or at the start of the email.

The email address to send this to is as follows: LIWCCG.mailbrayfordmedicalpractice@nhs.net

   https://www.facebook.com

NHS Complaints Advocacy Service

You are also about to use the NHS Complaints Advocacy Service, they have numerous ways in which you can contact them as follows;

Website: www.pohwer.net/in-your-area/where-you-live/lincolnshire

Telephone: 0300 200 0084

Email: pohwer@pohwer.net

They also have a helpful leaflet which patient can view for more advice. NHS Complaints Advocacy.