How do I book an appointment?
To organise a routine appointment with our clinicians, patients are advised to submit an Accurx form.
The form will ask you to submit details and answer questions for your problem or query. This will then be submitted to the practice and triaged by our trained reception team and our triaging clinician. Following this you will either be contacted with to book an appointment, provided with advice/treatment or asked for further information as applicable. Appointment booking may be done through message which you will be asked to confirm if you can attend.
Total Triage
Our practice has taken a total triage approach to appointment booking. Our reception team are at the forefront of our triaging model and have been appropriately trained to do so. Either through completion of the Accurx form or by ringing the practice you will be asked questions relating to your issue. This is so your case can be triaged and signposted to the most appropriate member of our team. There are a wide range of clinicians and services available now in Lincolnshire to deal with patient's issues and it is not always a doctor who is the most appropriate for your case. A member of our clinician team oversees the triaging with our reception team. Contact with a clinician may take many forms including telephone reviews, SMS messaging, and face to face reviews. Our triaging clinician will also decide on the time frame of the appointment, prioritising those needing urgent care. We hope by working in this way and utilising our whole team appropriately it will ensure your queries are dealt with as efficiently as possible, and the accessibility for clinician appointments is improved.
Do I need to contact the practice?
There are a range of ailments which you can go to the pharmacy initially for advice and over the counter treatment.
With the new Pharmacy First service available at participating pharmacies you are able to go to directly to the pharmacy without needing to contact the GP practice prior and be reviewed and given appropriate treatment such as antibiotics if needed. Details are below:
Acute otitis media (Aged 1 to 17 years)
Impetigo (Aged 1 year and over)
Infected insect bites (Aged 1 year and over)
Shingles (Aged 18 years and over)
Sinusitis (Aged 12 years and over)
Sore throat (Aged 5 years and over)
Uncomplicated urinary tract infections (Women 16-64 years)
After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery. If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.
Whilst we would ask that our patients utilise Accurx to book their appointments online, we understand that not everyone may be able to do so. If you do not have access to a smartphone, PC or the internet you are welcome to call the Practice on 01522 543943 where a member of our reception team will be able to assist you with your request.
Please let us know if you cannot keep an appointment so that it can be offered to someone else. Missed appointments, or unreasonable requests for urgent appointments and home visits, make it difficult for us to provide a good service to all our patients. In order to maintain a good service to our patients, if you do not attend 3 or more appointments at this surgery, without informing us that you wish to cancel your appointment, we reserve the right to cancel your registration. We would always write to you to inform you of this.
If you are more than 10 minutes late for you appointment you may be asked to re-arrange due to time constraints on clinics especially if already fully booked. If you repeatedly miss your appointments we will be in contact with you to find out why as your appointment could be used by another patient.
Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists, or any other member of the team is treated in strict confidence.
You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. If you wish to discuss something in private, just speak to the receptionist and they will facilitate this for you.
Please respect the privacy of other patients by standing well back from the reception desk until your turn.
If you need urgent medical advice during surgery hours, please phone the surgery on 01522 543943. Please be prepared to give some information to the receptionist.
For urgent medical conditions outside surgery hours call 111 the NHS non-emergency number. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones, for more information visit their website at here.
If you have difficulties communicating or hearing, you can use the NHS 111 service through a textphone by calling 18001 111. If English is not your preferred language, there is also a confidential interpreter service, which is available in many languages. Simply mention the language you wish to use when the NHS 111 operator answers your call.
Whatever the day or time, if you or someone else experiences severe chest pain, prolonged heavy bleeding or suspected broken bones, go to your nearest accident and emergency or call 999.
The surgery is particularly busy on Mondays and Fridays, especially during the winter months. If your appointment is not urgent, you could try to book a pre bookable appointment on a less busy day. These can also be booked online. Please let us know as soon as possible if you can’t attend an appointment.
Newly registered patients, those aged 75 or over who have not had a consultation in the past year and adult patients under 75 who have not had a consultation in the past three years all have the right to request a health check consultation with either a doctor or nurse at the practice. Please call reception to arrange an appointment.
We are a busy practice and providing some same day appointments makes it easier for you to see a doctor quickly. Please phone the surgery at 8.00am for a same day appointment or use eConsult on the home page. Please be aware that the phones are very busy in the morning and it may take several attempts for you to get through.
