As a practice believe it is important to hear the views of our patients on the services they receive.  We appreciate all forms of feedback the good, the bad and the ugly. We understand that not all experiences and feedback will be positive. We take these cases very seriously and want to investigate them working alongside patients if applicable to resolve any issues.

Compliments 

To send us a compliment, please email us at: LIWCCG.mailbrayfordmedicalpractice@nhs.net

Doctors and staff are always pleased to receive a compliment.  To know that you have received a service that you are happy with makes a difference to both the individual receiving the compliment and the team.

Another way to post your views is by going on the NHS Website https://www.nhs.uk , Care Opinion https://www.careopinion.org.uk

Concerns

If you have a concern about the services we provide we would also like to hear from you.  Use the email address above to contact us and we will respond within 48hrs.  Please add your phone number as we may like to speak to you to resolve your concern.  Help us to help you before it escalates to a complaint.

Complaints 

If in the unfortunate event that you are unhappy with the care and treatment that you or someone else is currently receiving and wish to put forward a complaint there are numerous ways in which you can do this.  We have a complaint form in the reception area in which you can request and fill out which is then passed on to our complaints manager to review and solve any issues raised.

You can also download this FORM to complete and send it to the email address below.  We ask that you put F.A.O. Complaints Manager in the subject heading or at the start of the email.

The email address to send this to is as follows: LIWCCG.brayfordcomplaints@nhs.net

NHS Complaints Advocacy Service

You are also about to use the NHS Complaints Advocacy Service, they have numerous ways in which you can contact them as follows;

Website: www.voiceability.org/support-and-help/services-by-location/lincolnshire

Telephone: 0300 303 1660

Email: helpline@voiceability.org

 

How you make a complaint about primary care services is changing from 1 July 2023

You have the right to make a complaint about any aspect of NHS care, treatment or service, and this is written into the NHS Constitution on GOV.UK. 

From 1 July 2023 the way members of the public make a complaint about primary care services to the commissioner is changing.  

There are two ways you can make a complaint: 

  • You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery.   
  • You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received. 

After 1 July 2023 if you want to make a complaint about primary care services to the commissioner you will now contact NHS Lincolnshire Integrated Care Board instead of NHS England. 

You can do this by: 

Telephone: 01522 309299

E-mail: LICB.feedbacklincolnshireicb@nhs.net

Writing to us at: NHS Lincolnshire Integrated Care Board, Complaints and Customer Care Team, Bridge House, The Point, Lions Way, Sleaford NG34 8GG.

You can also complete a 'Friends and Family' test about the practice by clicking here